Refund Policy
Refund Policy
At Auriga Beauty, we want you to be completely satisfied with your purchase. If you’re not happy, we offer a 30-day return policy, giving you 30 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be in its original condition:
- Unused or unopened.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
For hygiene reasons, we cannot accept returns of opened or used beauty products.
To initiate a return, please contact us at tara@aurigabeauty.com. Once your return is approved, we will provide you with a return shipping label and detailed instructions. Please note that any items sent back without prior approval will not be accepted.
Damages and Issues
Inspect your order upon arrival and let us know right away if there’s an issue, such as a defective, damaged, or incorrect item. We’ll resolve it promptly to ensure your satisfaction.
Non-Returnable Items
Due to the nature of our products, we cannot accept returns for:
- Opened or used beauty products.
- Sale items or gift cards.
If you have any concerns about your purchase, don’t hesitate to reach out to us.
Exchanges
For exchanges, the quickest solution is to return the unwanted item and place a new order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you are entitled to cancel or return your purchase within 14 days of receipt for any reason, provided the item is unused, unopened, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the refund approval. If approved, we will process the refund to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If you haven’t received your refund after 15 business days, contact us at tara@aurigabeauty.com for assistance.
For any questions about returns, reach out to us—we’re here to help!